The Gun Cupboard Country Store Ltd · Last updated: June 2026
This policy explains how we deliver your order and how returns, cancellations and refunds work. It sits alongside our Terms & Conditions and Privacy Policy. Nothing in this policy takes away your legal rights as a consumer. If anything is unclear, please just get in touch — we are happy to help.
We deliver across the UK and to selected destinations outside the UK. Delivery options and prices are clearly shown during checkout before you pay. If we cannot deliver to your area or country, we will let you know and will not take payment for the order.
We work hard to get your order to you as quickly as we can. The time it takes depends on the delivery service you choose and where your order is going:
By "working days" we mean Monday to Friday, not including public holidays. Delivery times to addresses outside the UK mainland will vary.
These times are our normal targets, not guarantees. Most delays are caused by things outside our control, such as a supplier sending us stock late, or busy periods like Christmas and sale time. If you need an item by a certain date or for a specific event, please contact us first so we can talk through your needs. We can only promise a delivery date if we have agreed it with you in writing.
By law, if we have not agreed on a delivery time with you, we will deliver your order without undue delay and within 30 days at the latest. In practice, we aim to deliver well inside that time using the service you choose.
We send orders using Parcelforce Worldwide or Royal Mail. We choose the service based on factors like your parcel's weight and destination, and our website selects the most suitable option for you. As long as you have provided a valid email address, we will email you a tracking number when your order is shipped so you can follow its progress.
For your security, parcels are sent insured and usually need a signature on delivery. Please give a delivery address where someone will be available to sign.
If you ask us to leave your parcel without a signature, you do so at your own risk. In that case, we cannot replace a parcel that goes missing.
If no one is available to sign, the courier will usually leave a card. Parcelforce may try again the next working day, leave the parcel at your local Post Office, or hold it at their depot pending your instructions. Royal Mail will return the parcel to the delivery office for you to arrange collection or redelivery; they will not automatically try again.
If a parcel seems to be missing, please track it online first. Most "missing" parcels are at a local Post Office, with a neighbour, or left somewhere safe around your property — so please also check behind bins, in porches, outhouses or greenhouses before contacting us.
Delivery charges are shown separately during checkout and must be paid with your order. Product prices include VAT where it applies. VAT is removed automatically where the law allows — for example, on orders going to the Channel Islands when you have entered a valid Channel Islands postcode.
If your order is going outside the UK, the destination country may charge its own import duty or tax. Paying any such duty or tax is the customer's responsibility, not ours. Please check the rules for your country before you order.
You can ask us to deliver to an address other than your billing address, but this may require additional security checks. Your billing address must be the address your card is registered to.
If you enter a billing address that does not match your card, your bank may hold ("reserve") the funds, but we will not be able to accept your order. We cannot release reserved funds — only your bank can, and these usually clear within about 10 banking days, depending on your card provider. To avoid this, please always enter the correct card billing address. We cannot be held responsible for repeated reservations of funds due to incorrect details entered.
Your payment is complete only once we have received the full, cleared funds for your order. The name "The Gun Cupboard & Country Clothing" will appear on your card statement. We do not store your card details.
Because you are buying online, the law (the Consumer Contracts Regulations 2013) gives you the right to change your mind and cancel most orders — even if there is nothing wrong with the item. The rules below explain how this works. Some items are treated differently — see the exceptions further down.
You have 14 days to cancel your order, starting from the day after you receive your goods. You do not have to give a reason. If your order is delivered in several parts, the 14-day period starts the day after you receive the last item.
You can also cancel before your order has been sent. If it has not yet entered our dispatch process, contact us on 01604 696983 or by email, and we will stop it from being dispatched. Once an order has been dispatched, we cannot recall it, even if it is still awaiting collection by the courier. In that case, please return it to us using the steps below.
Tell us in writing within the 14 days — by email or letter is fine (our details are at the bottom of this page). You can simply say you wish to cancel, or use the standard cancellation wording if you prefer. Telling us is enough to start your cancellation; you then have a further 14 days to return the goods.
You are welcome to handle and inspect an item just as you would in a shop. Please do not use or wear it beyond that. If the value of an item is reduced because it has been handled more than was needed to check it, we may make a fair deduction from your refund to reflect this.
When you exercise your 14-day right to cancel, we will refund:
If you chose a faster or more expensive delivery option, we refund the cost of our standard delivery, not the premium portion. The cost of returning the goods to us is your responsibility (unless the item is faulty — see Section 4).
We will issue your refund within 14 days of receiving the goods back. Refunds go to the original payment method. PayPal refunds usually show the next working day; card refunds usually arrive within 3–5 days, depending on your bank.
A few types of items are not covered by the 14-day "change your mind" right, including:
This does not affect your rights if an item is faulty or not as described — those rights always apply (see Section 4).
Separately from your right to change your mind, the Consumer Rights Act 2015 says that goods must be of satisfactory quality, fit for their purpose, and as described. If they are not, you have the rights set out below, and we will cover the cost of returning the item.
If an item is faulty, damaged upon arrival, not as described, or not what you ordered, you can return it within 30 days of receiving it for a full refund. Please contact us first so we can help (and, for suspected faults, complete our returns form and tell us the item may be faulty).
After the first 30 days, you are entitled to request that we repair or replace a faulty item. We will do this within a reasonable time and at no cost to you. If a repair or replacement is not possible, or the first attempt does not fix the problem, you can then claim a refund. Within the first six months, we will not make a deduction from that refund; after six months, a fair deduction for use may apply.
Faults are rare. When a suspected faulty item reaches us, our team will check it. Sometimes we may need to send it to the supplier or manufacturer for their expert view before we repair or replace it. Please allow 2–4 working days for the item to reach us and a further 2–3 working days for us to process it (5–7 days at busy times such as Christmas or sale). If an item is found not to be faulty, we will return it to you, and any return costs will be your responsibility.
Please note we cannot accept items bought from another retailer, even if they are one of the brands we sell (for example, Barbour). Faulty-item claims must be for goods bought from us.
As an added reassurance, we offer a 12-month warranty from the date you place your order. If goods are damaged or develop a fault in that time (other than through your own misuse, accident, or failure to follow our care instructions), we will, at our choice, make good a shortage, repair or replace the item, or refund the price you paid for it. This warranty is in addition to your legal rights and does not replace them.
In addition to your legal rights above, we are happy to accept returns and exchanges within 14 days of your receiving your order. We want you to be happy with what you buy. To keep things simple, please follow these steps.
Please contact us first — call 01604 696983 or email us — and complete our online returns form at theguncupboard.co.uk/request-a-return. You will need your order number and postcode, which you can find in the "My Account" section of our website. We will then give you everything you need, including our return address. We cannot hold or reserve a replacement item while we wait for your return; if you need something quickly, please place a new order and return the unwanted item for a refund.
For change-of-mind returns and exchanges, items (including any product boxes) should come back to us unused and in a resalable, "as sold" condition. We cannot accept items that show signs of wear or that carry a strong smell, such as smoke or perfume. If you are returning footwear, please do not stick labels on or damage the shoe box itself — wrap it or place it inside an outer box, as the shoe box is part of the product.
If an item comes back used, damaged or not in a resaleable condition (and it is not faulty), we may not be able to refund it, and we may return it to you with the return cost payable by you.
It is your responsibility to package returns properly and return them to us safely. Until your return reaches us, the goods and their condition are your responsibility. We recommend using an insured, traceable postal service and keeping your proof of posting. We cannot refund or exchange items we have not received, so if an item is lost in transit and you have no proof of postage, we will not be able to issue a refund. We accept no responsibility for goods in transit until they are signed for by our returns team.
If you exchange an item, an outgoing delivery charge may apply, or you may be charged a further payment if you choose a more expensive item. Any extra payment is taken from the original payment method and so must be authorised by the original cardholder. Exchanges are sent to the original delivery address unless you tell us otherwise during the returns process. If your original order had free delivery, we may choose not to offer free delivery again on an exchange.
You can return sale items within 14 days, but we would be grateful if you could return them within 7 days, where possible, so we can offer them for sale again quickly.
We process returns in the order they arrive. Once we have received and checked your return, we will update your order, email you to confirm (if you have given us a valid email address), and then process your refund or exchange. Refunds go back to the original payment method.
Because many orders are bought as gifts, we do not include an invoice in the parcel by default. Your order confirmation email acts as your receipt.
Christmas: orders placed between 1 and 20 December can be returned for exchange or refund up to 10 January. All other orders follow our standard timescales.
Returns and exchanges can only be processed through the original order, so they must be made by the person who placed the order, or with their agreement. To protect everyone's privacy under data protection law, we can only discuss order details with the original purchaser. Any refund goes to the original payment method, and any exchange is sent to the original delivery address unless we are told otherwise. If you are giving an item as a gift, we suggest that the giver and recipient agree on any returns or exchanges.
Firearms (such as shotguns and rifles), airguns above the legal limit, ammunition and certain other items are controlled by law. They are not bought and delivered like our clothing and accessories. The rules below explain how these sales work and why some of the steps above do not apply to them.
By law, we cannot sell a firearm or ammunition to anyone under the age of 18. Other age limits apply to airguns and some accessories. We carry out age and eligibility checks before completing any such sale.
For shotguns and rifles, you must hold a valid shotgun or firearms certificate that covers the item in question. We must review and verify your certificate before the sale can proceed, as required by law.
You cannot complete the purchase of a firearm or have one simply posted to your home through the normal online basket. Instead, please contact our store directly. We will then collate the information the law requires from you — including your certificate details — and arrange the sale. The item is then either collected in person from us or transferred to a Registered Firearms Dealer (RFD) near you, where you collect it in person and present your certificate. Ammunition and other controlled items are handled with the same care and the proper checks.
Because these items are arranged directly with us and are tightly controlled by law, the standard 14-day online cancellation right does not apply in the same way. Cancellations, returns, and any refunds are handled on a case-by-case basis and must comply with the legal requirements for transferring firearms and ammunition. Please speak to us before buying if you have any questions, and contact us straight away if there is a problem with what you receive. This does not remove your legal rights if a controlled item is faulty or not as described — those rights still apply, but any return must be carried out lawfully and safely.
We may be required to share information about controlled goods you buy from us with government bodies, including the Police. By buying these items, you agree to us doing so where the law requires it.
We are not responsible for delays or failures to deliver caused by events beyond our reasonable control — for example, strikes, severe weather, fire, flood, accidents, or the failure of computer systems or networks. If something like this happens, we will let you know and do our best to put things right.
Now and then, we may need to cancel an order — for example, if an item is out of stock, if we do not deliver to your area, if a price or description was clearly wrong, or if we reasonably believe the order does not meet these terms. If we cancel and you have already paid, we will refund you in full.
We may update this policy from time to time. The version on our website at the time you place your order applies to that order.
Nothing in this policy reduces your statutory rights as a consumer. This policy and your order are governed by the law of England, and any disputes will be brought under the courts of England and Wales.
The Gun Cupboard Country Store Ltd
Unit 10, Rural Shopping Yard, Castle Ashby, Northamptonshire, NN7 1LF
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