Order Related

Browse to the item(s) you require, via our product categories or search facility. Select the size and colour you require by selecting the appropriate options from the drop down boxes. Our site displays current stock availability, so we recommend checking back from time to time on out of stock items.

As many items are purchased as gifts we do not by default enclose an invoice with your order. We will send you an order confirmation by email, which you may use as your receipt.

Providing you have registered a valid email address our systems automatically send you an order confirmation email and an email confirming the despatch of your order; please ensure the email address registered is valid. If you have not received your confirmation email please check your junk mail folder in case the email has been blocked.

You may cancel your order at any time until it has entered our despatch process by contacting us on 01933 225667 or at sales@theguncupboard.co.uk . If your order has been despatched and is not subsequently required you may return it subject to our standard returns procedure. We are unable to retrieve despatched orders even if they are still awaiting collection by our couriers due to the volume of orders being processed.

Subject to our standard returns policy you may return item(s) to us for refund or exchange. Fill out this form to request a return. For further assistance please contact us on 01933 225667 or at sales@theguncupboard.co.uk . Where we will provide all the information you need in order to return your items, including our return address. It is your responsibility to ensure goods are appropriately packaged and returned to us safely. The method of return is your choice, but we advise you choose a service which is appropriately insured and traceable. Please ensure you do not damage the product, including the packaging and that it is packaged securely.

Unfortunately orders cannot be combined.

Unfortunately orders cannot be edited online, but you may cancel your order and place a new order for all the items you require.

Unfortunately orders cannot be edited online, but you may cancel your order and place a new order for the items you still require. You may contact our store 01933 225667 and we will assist you further.

Our website will deduct VAT where appropriate based on your registered delivery address. For instance, orders delivered to Channel Islands will automatically have VAT deducted providing you have registered a valid Channel Islands postcode in the delivery address. Once registered you may log in to our site to see ex VAT prices.

Visitors to the UK may only reclaim VAT on selected goods purchased in retail stores. Goods purchased by online or by mail order are unfortunately NOT currently included in the VAT refund scheme. For more information please visit HM Revenue and Customs (we are not liable for the content of external sites).

No, sorry we are unable to supply products for resale.

All currently available products are listed on our website. Unfortunately, we cannot supply any other products.

Payment

Yes we do, please select ‘PayPal’ as a payment type in the checkout.

We prefer that you pay by credit or debit card. If you are unable to do so then we do accept payment by sterling international money order or bankers draft issued by a UK bank. (In store only)

Please ensure that your billing address is exactly as registered to your card, i.e. the statement address. Please pay particular attention to the first line of the address and the postal code, ensuring they are correct. Please ensure the correct card type is selected and that you card is authorised for online use. In some instances we may decline to deliver your order to an address other than your registered billing address. If you are using a card issued in a different country you may experience difficulties, please contact your card issuer for further assistance. If you attempt to order with an incorrect billing address your bank may reserve funds on your account but we will not be able to accept your order. Repeated attempts will result in repeated funds reservations. We are unable to debit funds without the correct details so these reservations will be removed by your bank in a few days. Please ensure you use the correct card billing address.

3D Secure stands for Three Domain Secure – the payment industry’s internet authentication standard which has been developed by the major card schemes. Visa has called their version of the scheme ‘Verified by Visa’ and MasterCard have called their equivalent initiative ‘MasterCard SecureCode’. These are both collectively referred to as 3D Secure.
3D Secure authentication requires the cardholder to register their card to take advantage of this service. This is a onetime process which takes place on the card issuer’s website and involves the cardholder answering several security questions to which only the card issuer and cardholder will know the answer. The cardholder selects a password and agrees on a secret phrase, which will be used by the card issuer during each online transaction.
3D Secure can be thought of as an online version of ‘Chip and Pin’ technology, whereby the cardholder has a personalised password registered with their card that is entered during the checkout process.
When you have entered your card details in our payment page, if supported by your card issuer, you will be either asked to enter your 3D secure password, or if not registered you will be offered the opportunity to register. If you do not enter the correct 3D secure information your payment will be declined.

Unfortunately we do not accept Barbour Gift Cards, vouchers or credit notes. You may only use credit notes and gift vouchers issued by The Gun Cupboard for payment in The Gun Cupboard & Country Clothing retail store.

No, unfortunately we do not sell or accept Barbour Gift Cards. These can only be purchased from and redeemed in Barbour’s own stores.

The Gun Cupboard & Country Clothing will appear on your bill.

Our website and ordering systems use the latest in security techniques to ensure your information remains secure. We know of no instance of fraud resulting from use of our systems. We do not retain your card details.

Our website and ordering systems use the latest in security techniques to ensure your information remains secure. We know of no instance of fraud resulting from use of our systems. We do not retain your card details.

As a leading online retailer of products we believe that our service and wide range of products offered offers good value for money. We are committed to ensuring that you are happy with your purchase and so should find the same product offered at a lower price elsewhere we will try hard to ensure you receive the best overall value by purchasing from us.

No sorry this is not possible.

No sorry this is not possible.

Delivery

For UK mainland standard delivery orders are delivered within 5 working weekdays. Express UK mainland orders are delivered the next working weekday if ordered before 12 noon and economy UK mainland orders are delivered in up to 7 working weekdays depending on order volumes. The transit time of parcels to you will depend on your delivery destination. UK mainland express delivery items are delivered using a next working weekday service. If you require an item for a specific date or event we recommend that you contact us for more information and to discuss your requirements. We cannot guarantee delivery by a specific date unless you discuss your requirements with us.

Our orders are despatched using Parcelforce Worldwide, DPD or Royal Mail. The choice of courier we use is determined by a number of factors including the weight and destination of your parcel. Our website will automatically select the most appropriate service for your order. On despatch of your order if you have provided a valid email address we will automatically email you with a parcel tracking number which you can use to track the progress of your parcel online.

All parcels require a signature on delivery, so it is important that you specify a delivery address where there will be someone available to sign for the parcel. If you are out when delivery is attempted the courier will usually leave you a card and in the case of Parcelforce and DPD they may attempt redelivery the following working weekday, deliver the parcel to your local Post Office or return it to their depot awaiting your further instructions. Royal Mail parcels will be returned to the delivery office to await your further instructions, delivery will not be reattempted. If in doubt we recommend you track your parcel online in the first instance before contacting us as the majority of ‘missing’ parcels are either found at the local Post Office or with a neighbour. Please also check with neighbours and around your property, behind bins, in outhouses, greenhouses, etc. where a parcel may have been left.

For your peace of mind and security by default all parcels are insured and despatched using services which require a signature on delivery. If you request that your parcel is left without a signature it is done so at your risk. We will not replace missing parcels under these circumstances.

Yes you may specify an alternative delivery address, but this may be subject to further security checks. Your billing address MUST be the address to which your card is registered. Please be aware that if you attempt to use a billing address that is not registered to the card then funds may be reserved in your account, but we will reject your order. Please only place orders using the correct billing address details, we will not be held liable for any attempts to use incorrect details, which may result in numerous reservations of funds on your account. Reserved funds are reserved by your bank in anticipation of your order being accepted, in the event that you use the incorrect details funds will still be reserved but we will not accept your order and cannot release the reserved funds. Reserved funds generally expire within 10 banking days, depending on the card issuer concerned.

Express UK mainland delivery items are normally delivered the next working weekday if ordered before 12 noon and standard UK delivery items are delivered within 5 working weekdays. We work hard to ensure orders are delivered to you as quickly as possible. Generally delays to orders are usually caused by third party stock transfers that are out of our control. Please also allow additional time at peak periods such as Christmas and sale times. Orders are despatched in priority and then date order. If you require your order urgently you may not wish to choose our Economy UK mainland delivery service which is usually delivered in the UK within 7 working weekdays.

Delivery costs vary according to the nature of the items ordered. By logging in to your account (with correct delivery address) our website will display the cost of delivery when you add items to your basket. If your delivery country is not listed then the cost of delivery will not be correctly shown, please contact us for further assistance.

Returns, Refunds and Exchanges

When a returned item is received and checked by our staff we will update your order status and if you have supplied us with a valid email address we will also email you to confirm receipt of your return. Items may be returned subject to our terms within 14 days of receipt, we are unable to accept returns outside this period except during our extended Christmas period when the returns deadline is extended for purchases made between 1 November and 13 December each year until the 10th January or 14 days whichever is later. If you return an item which is not received in accordance with our terms and conditions we will return it to you at your cost.

All returns are processed in the order which they are received. If you require a replacement item urgently we recommend that you place a new order online and return the unwanted item for a refund. This way you will not have to wait for us to process your return, although you will need to pay in full for the new order.

Once a returned item has been checked and received on to our systems your refund request will be immediately processed. Your refund will be credited back to the original method of payment. PayPal refunds are generally shown in your account on the following working day, and refunds to debit and credit cards tend to arrive back in to your account within 3-5 days, depending on your bank.

Customers are responsible for the cost of returning items to us and please remember that until we receive your return the items and their condition are your responsibility. You must ensure returned items are appropriately packaged to protect them in transit, we also recommend using an insured and traceable postal service to return your items. Unfortunately we are unable to issue refunds on items which are not returned in a saleable condition or in breach of our terms. If you are returning footwear please do not mark or damage the product box as this will invalidate your return, instead please wrap or pack in an outer box. The product box supplied with a product forms part of the product and must be returned in a satisfactory condition. Defaced boxes will be treated as being returned in breach of our conditions and the product will be returned to you at your cost. Delivery charges are non-refundable, please see our Terms and conditions for information about cancelling your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you have received the benefit of free delivery on your original order we may at our discretion refuse to allow free delivery on an exchange order. If you are returning a possibly faulty item please see below and / or contact us for further advice prior to returning a suspected faulty item.

Faulty items are rare, if you have a suspected faulty item please complete our online returns form and indicate that the item is suspected faulty. When you return the item to us please ensure the returns address label is fixed securely to the outside of your parcel and that your packing note or details of your name and address are included inside the returned parcel. Please note we are not able to accept items purchased from other retailers or the major brands we stock ie Barbour.   Please allow 2-4 working days for the item to arrive with us and then we aim to process returns within 2-3 working days of receipt (5-7 days at peak times such as Christmas or sale).

Please note we accept no responsibility for goods in transit until signed for by our returns department, and thus we are not liable for any damage to or loss of the item/s during transit.

Please note that all items are checked on receipt and if found not to be faulty will be returned to you at your cost. Suspected faulty items may need to be returned to the supplier for their expert opinion before we are able to repair or replace the item. If an item is agreed to be faulty we will either repair or replace it in accordance with our Terms and conditions

You may return items to us for exchange or refund within 14 days of receipt, although if possible we prefer sale items to be returned within 7 days so that we are able to offer them for resale as soon as possible. You are responsible to the cost of returning items to us and their condition until we receive them. Items (including product boxes) must be returned to us in an ‘as sold’ unused, unworn, resalable condition. Items which are returned with evidence of wear or which have strong odour such as smoke or perfume will not be accepted.

Unfortunately we are only able to exchange items which have been purchased from us (The Gun Cupboard & Country Clothing Ltd.), we are not able to accept items purchased from other retailers.

Yes, customers placing orders between 1st and 20th December have until the following 10th January to return their goods for exchange or refund. All other orders are subject to our standard returns policy.

Returned items can only be processed via the original order, consequently returns must be made by or in consultation with the original purchaser. Exchange orders may carry an outgoing delivery charge or further payment if a more expensive item has been chosen in exchange. Any additional payments will be charged to the original payment method used unless otherwise specifically specified and therefore needs to be authorised by the original cardholder. The exchange will also be sent to the original delivery undress unless a different address is expressly stated during completion of our online returns process. Any refunds will be made to the original payment method. We advise that any returns or exchanges of gift items are done in consultation between the recipient and the original purchaser; due to data protection we are only able to discuss details of the order with the original purchaser.

Please complete our online returns process at www.theguncupboard.co.uk/returns . Please include with details of your name, address and order number with your return. Your order number can be located in the ‘My Account’ section of our website. You will require your order number and postcode in order to complete our online returns process. We are not able to accept items purchased from other retailers.

It is your responsibility to return the item(s) to us in good condition and in the original packaging, therefore please ensure your return is appropriately packaged. We recommend that you return items via a postal method which is insured and traceable in case of loss. We are not able to issue refunds or exchanges until we have received and checked your items. If you do not have proof that we have received an item and it has been lost in transit we will not be able to issue a refund.

Complete our online returns process here. In order to complete the process you will need your order number and postcode, which can be located in the ‘my account’ section of our website. Please include details of your name, address and order number in your returned parcel. It is your responsibility to return the item(s) to us. Please ensure your return is appropriately packaged, we recommend you return via a postal method which is insured and traceable.

Yes, We advise you to either call the store 01933 225667 or email returns@theguncupboard.co.uk . We are unable to accept items which our outside of our returns period, please see our terms for further information. We are unable to reserve items prior to receiving your return. If you wish to secure an item, please place a new order and return the unwanted item for a refund.

Unfortunately as we are a separate company to J Barbour & Sons Ltd items you have purchased from us cannot be returned to their stores. Items must be returned to us at The Gun Cupboard & Country Clothing Ltd. Please complete our online returns process after which we will provide our returns address. Please ensure your return is appropriately packaged, we recommend you return via a postal method which is insured, traceable and obtain a Certificate of Posting.